Current Build Time: 5 Business Days. Check out our home page for all Black Friday sales!

Shipping, Returns, FAQ, & Wholesale

Shipping

First Class shipping- 7-10 days

Priority- 4-7 days

Express 1-3 days

ALL SHIPPING DEPENDS ON USPS/UPS AND COVID-19 DELAYS. PLEASE CHECK WITH THEIR WEBSITE TO HAVE MORE ACCURATE TIMING WHEN YOU SHOULD EXPECT YOUR PACKAGE

International Shipping for First class is expected between 8-12 weeks.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Frequently asked questions
How to unpackage your hoop & Care instructions

For shipping purposes, the hoop is been coiled down. To disconnect your hoop, push-button down on the button and pull apart. Once disconnected, lay it down on a flat surface and allow it to uncoil naturally and round out for at least a few hours to a day. If it’s still not completely circular play with it gently and it should round out. You can gently press on both sides of the hoop to round it out. If you need more assistance please contact me!

 

Wholesale availability

Please contact me for details regarding wholesale items.

Utopia_artistry@yahoo.com

 

Returns & exchanges

I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery

I DON'T ACCEPT RETURNS OR CANCELLATIONS

But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.